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I tried calling customer support and was told to expect a 15-20 minute wait. I had luckily brought the data with me, so I reloaded it. Then the same thing happened again when I returned home to Oregon -- no more map data.The hardware seems sound, but Garmin needs to ship products with software that works. I got a Garmin Colorado, which was horrible, with buggy software, so I returned that and got this based on the quality of the reviews. Their phone support gets one star out of five from www.gethuman.com, and I understand why. I loaded map data into it and off I went for a family trip to Vermont. I should have known better -- this unit is buggy as well. Well, when the unit figured out I was in Vermont, it forgot all the map data.
Fortunately, I didn't try the suggested online software upgrade until after I returned. The was two weeks ago and I still haven't received the replacement.
If some one had told me this story prior to the purchase, I might have reconsidered. Garmin is doing who knows what with it.
Purchased the unit for a vacation trip. After a 45 minute phone wait, a Garmin service tech recommended I return the unit for replacement.
Maybe my star rating will change if I only had the unit to play with. It worked well and was fun to have along.
The unit died right after the upgrade completed.
The CSx performs as good if not better than some higher priced GPS's. Now that I have had a chance to ust the CSx i was impressed with it's ability to keep tracking and hold on to satellites even in Alaska's deeply vegitated woodlands and mountain terrain. Well worth the investment. I have heard so much Hoop-La about this item that I just had to get myself one. WOW.
I was using the built in GPS in my phone and found this to be much more reliable. I have had a lot of fun using it for Geocaching. I love this Garmin GPS. I am happy that I bought this instead of the other one I was looking at.
Replacement map cards are a bit expensive. Garmin makes the best GPS, so this is highly recommended.
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